Privacy Policy

1. Introduction

SONE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audio mastering service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Audio Files

When you use our service, you upload audio files for mastering. We temporarily store these files to process them and deliver the mastered versions to you.

Usage Data

We automatically collect certain information about your device and how you interact with our service, including IP addresses, browser type, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your audio mastering requests
• Manage your account and provide customer support
• Process payments and manage credits
• Send you service-related communications
• Improve and optimize our service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your information. Your audio files are encrypted during transmission and storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your audio files for 30 days after processing to allow you to download your mastered files. After this period, files are automatically deleted from our servers. Account information is retained as long as your account is active or as needed to provide you services.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our service
• Payment processors to handle transactions
• Law enforcement when required by law

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent at any time
• Delete your account at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@reamote.com