Help Center

Frequently Asked
Questions

Everything you need to know about podcast mastering and using SONE. Can't find what you're looking for? Contact our support team.

Getting Started

What is podcast mastering?

Podcast mastering is the final step in audio production that optimizes your podcast's sound quality for distribution. It includes EQ balancing, compression, noise reduction, and loudness normalization to ensure your podcast sounds professional and consistent across all listening platforms.

How does AI-powered podcast mastering work?

SONE uses machine learning algorithms to analyze your audio's frequency spectrum, dynamic range, and loudness characteristics, then applies optimal processing automatically—delivering broadcast-quality results in minutes.

Is the free tier really free?

Yes! SONE offers 3 free MP3 mastering credits every month with no credit card required. These credits reset monthly and provide full access to our AI-powered mastering technology.

What is a mastering credit?

One credit equals up to 4 hours of audio processing. You can process a single long podcast or multiple shorter episodes, depending on your needs. Credits are consumed when you submit a file for processing.

Technical Details

What audio formats are supported?

SONE supports all major audio formats including MP3 and WAV files up to 1GB in size. You can choose between MP3 output (free tier) or high-quality WAV output (premium credits).

How long does mastering take?

SONE's AI-powered mastering typically processes files in under 3 minutes. The exact time depends on file size, but most podcasts are ready for download within minutes of upload.

What loudness standards does SONE follow?

SONE normalizes audio to meet major podcast platform standards. Most podcast apps target -16 LUFS (the level recommended by Apple Podcasts), while Spotify normalizes to -14 LUFS. SONE applies loudness normalization appropriate for broad platform compatibility, so your audio sounds consistent and professional everywhere.

Can I master multi-track recordings?

SONE is designed for mastering final mixed audio files. If you have multiple tracks (different microphones, music beds), you should first mix them down to a single stereo file before uploading for mastering.

Can I process files larger than 1GB?

Currently, SONE supports files up to 1GB. For longer podcasts or audiobooks, you can split the content into multiple files, process them separately, and then concatenate the mastered files.

Security & Privacy

Is my audio secure and private?

Yes, your files are encrypted during upload and storage. We automatically delete all files after 30 days and never share your content with third parties.

Who owns my audio content?

You retain 100% ownership of your audio content. We never claim any rights to your podcasts or use them for any purpose other than providing our mastering service.

Pricing & Billing

What happens when my free credits expire?

Your free credits reset every month automatically. If you've used all your free credits and need more, you can purchase additional credits through our credit packages.

How does AI mastering compare to human mastering?

SONE's AI applies professional audio processing techniques—EQ balancing, dynamic compression, and loudness normalization—that are standard in broadcast production. It delivers consistent, broadcast-quality results instantly, at a fraction of the cost of traditional mastering services.

Do I need special equipment to use SONE?

No special equipment needed! SONE works with any audio file you record. Simply upload your existing recordings, and our AI will enhance them to professional quality.

Troubleshooting

Why does my audio sound different after mastering?

Professional mastering often makes audio sound different because it balances frequencies, reduces dynamic range, and normalizes loudness. This is intentional—it makes your podcast sound more professional and consistent. If the changes seem extreme, try recording with lower input levels next time.

My file won't upload. What should I do?

First, check that your file is under 1GB and is in MP3 or WAV format. Try a different browser if the issue persists. If problems continue, contact support with details about your file and browser.

Still have questions?

Our support team is happy to help with any questions about podcast mastering.